Field Service Engineer – Midwest

This is a metal 3D printing technology company. 3D printing—also known as additive manufacturing (AM)—has a unique ability to improve the way high-value metal parts are built. However, legacy metal AM has been greatly limited in its capabilities since its invention almost 30 years ago. This has prevented the technology from being used to create the most valuable and impactful parts, restricting its use to specific niches where the limitations were acceptable.

Our 3D printers can build parts that are impossible for every other metalworking machine or technique in the world. As part of this cutting-edge technology, the components that form part of these machines must deliver high performance while maintaining reliability. As an assembly technician, you will work under the direction of process and manufacturing engineers to build and test one-of-a-kind system components for R&D and manufacturing teams. By proving your abilities and character, you will have the opportunity to acquire new responsibilities and advance your career, becoming an integral part of our team.

Near Term Deliverables – First Year

• • Participate in on-call rotations immediately (with help from team)
  • Demonstrate competency in 2 or more subsystems within 2 months
  • Complete all Level 2 (or higher) training in remainder of 2021
  • Complete all Level 3 (or higher) training within 6 months
  • Deploy to customer site for dedicated on-site assignment

Essential Functions

• • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
  • Follow procedures to test, operate and maintain 3D Printers and related equipment
  • Assemble and test mechanical, electrical, pneumatic and optics sub-assemblies; demonstrate mastery in one of these areas
  • Interpret manuals, schematics, and wiring diagrams to solve problems
  • Repair equipment with hand tools and test instruments
  • Order and replace parts as needed
  • Collaborate with others to test, tune, upgrade and adjust equipment
  • Consult with engineering when needed to resolve problems or to suggest product improvements
  • Install and commission equipment according to specifications
  • Follow protocols for security, safety, access, scheduling, and communications
  • Provide specific training and instruction to customers, coworkers, and contract manufacturers
  • Schedule and perform Preventative Maintenance (PM) activities
  • Communicate daily activities, status, and metrics
  • Advise management regarding customer satisfaction and product performance
  • Participate in developing processes, procedures and documentation as directed by supervisor
  • Participate in team and other assigned meetings
  • Other duties as needed or required

Education

• • Required: Undergraduate degree from an accredited university in an applicable field such as engineering, computer science, etc.
  • Desired:  Master’s degree from an accredited university in engineering, business administration or a related field.

Experience

• • Required:
  • 5 years of demonstrated experience:
  • Operating and maintaining complicated machines in a lab or manufacturing environment
  • Customer-facing field service positions
  • Hands-on repair and calibration of equipment
  • Desired:
  • Startup experience
  • Military service
  • Active security clearance
  • Experience with semiconductor manufacturing equipment
  • Experience in the 3D AM markets

Other Requirements

• • Independent operator: Demonstrated ability to perform independently at customer sites, recruiting additional experts only as required. The candidate should be team-oriented, but also self-directed (escalates only after troubleshooting fully) and display a high level of accountability. Must have a valid drivers’ license and be able to rent vehicles with their own credit card. Ability to travel for extended periods.
  • Effective communicator: Ability to clearly articulate problem descriptions, action plans, priorities and results to customers and internal team members verbally and in writing. Has good computer skills to enter data and record information in reports and databases.
  • Attention to details/focus on quality: Aptitude to follow process instructions. Quickly develops understanding of procedures. Mindful of details and acts with accuracy. Ability to maintain a safe and clean workspace, including cleaning and protecting their own tools.
  • Committed to results: The Field Service Engineering organization is measured by its ability to maintain machine availability. Candidates should provide examples of completing tasks fully instead of leaving work for others to finish. They should be willing to perform repetitive tasks such as calibrations or preventative maintenance. Ability to work long hours when required to get the job done.
  • Technical aptitude: Has prior experience in machine troubleshooting and operation. Demonstrated education or experience in electrical, mechanical, optical, software or another related discipline that strengthens the team. Learns quickly when facing new problems. Can learn and process information from diverse fields. Connects the dots quickly.
  • Safety mindset: Demonstrated experience following established safety rules and regulations such as OSHA and LOTO. Can describe why periodic recertification and site-specific requirements are important to customers. Prior experience with CPR, AED, Fire extinguishers or ERT are pluses.
  • Cool under pressure: Understands and reacts appropriately to customer escalations, potentially diffusing tense/stressful situations through active listening, note taking, empathy and redirecting conversation toward problem solving and resolution. Acts quickly to address problems and communicates status throughout the process.
  • Acts with Integrity & Trust: Widely trusted, direct, truthful and is a person of high character. Acts consistently and in line with a clear and visible set of values and beliefs. Shares appropriate information at the right level with the right parties at the right time. Passes all background checks.
  • Ability to be authorized for work in government and medical facilities. Current or past security clearances are a plus.

Physical Demands

• • Working at a desk in an open office environment for extended periods of time
  • Able to lift a maximum of 100 pounds and stand for extended periods of time
  • Must be able to travel 75% of the time to customer sites

Other Physical Requirements

• • Must wear steel-toed boots and protective eye-wear
  • Must wear respirator for certain tasks
  • May require hearing protection
  • High frequency of computer keyboarding
  • High frequency of viewing a computer monitor
  • Other personal protective equipment as applicable

Our job titles may span more than one career level. The starting base hourly rate for this full-time position is between $80,944 and $100,886.  This hourly rate range reflects the minimum and maximum target for this position in the U.S. The actual base pay is dependent upon many factors, such as work experience, job-related skills, related education, work location, and market demands. The base pay range is subject to change and may be modified in the future. In addition to a competitive base salary and a comprehensive benefits package, this position may be eligible for other forms of compensation such as participation in a bonus and equity program, as applicable.

This company provides equal employment opportunities to all employees and applicants for employment without regard to, and prohibits discrimination and harassment based on, race, color, religion, age, sex, national origin, disability, medical condition, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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